Terms and conditions

1. General Provisions
   • These Terms and Conditions (hereinafter referred to as “T&C”) for the execution of projects apply to all contracts concluded between the Supplier according to Article 2 point 2.1 of the T&C and the Client according to Article 2 point 2.2 of the T&C.
   • The wording of these T&C may be unilaterally modified or supplemented by the Supplier. All changes and additions to the T&C come into effect upon their publication on the website www.nestor.sk/en. This provision does not affect rights and obligations arising before the effectiveness of amendments or supplements.
   • Changes or exclusions of the application of these T&C or any of their provisions are binding on the contracting parties only if the contracting parties have agreed to them in writing. To the extent that the provisions of the contract differ from the provisions of the T&C, the deviating arrangements of the contract take precedence over the wording of these T&C.

2. Basic Terms, Definitions, Abbreviations, and Information
   • The Supplier is defined as the company NESTOR s. r. o., with registered office at Trieda KVP 1C, 040 23 Košice – municipal part of Sídlisko KVP, Slovak Republic, IČO: 53 167 953, DIČ: 2121289643, VAT ID: SK2121289643, registered in the Commercial Register of the District Court in Košice, Section: Sro, insert number: 49360/V (hereinafter referred to as “Supplier”). The contact details for the Supplier are: email address: info@nestor.sk, phone contact: +421 918 711 483.
   • The Supplier is a VAT payer under Act No. 222/2004 Coll. on Value Added Tax as amended. This provision ceases to be valid and effective on the day the Supplier ceases to be a VAT payer based on the relevant decision of the Tax Office regarding the cancellation of the Supplier’s VAT registration in accordance with the relevant provisions of Act No. 222/2004 Coll. on Value Added Tax as amended.
   • A remote contract is a contract concluded between the Supplier (merchant) and the Client (consumer) agreed upon and concluded exclusively through one or more means of remote communication without the simultaneous physical presence of the Supplier (merchant) and the Client (consumer), primarily utilizing an online interface, email, phone, fax, addressed letter, or catalog.
   • A contract concluded outside the Supplier’s (merchant’s) operating premises is a contract between the Supplier (merchant) and the Client (consumer):
     • concluded with the simultaneous physical presence of the Supplier (merchant) and the Client (consumer) at a place that is not the operating premises of the Supplier (merchant),
     • for which the proposal for its conclusion was made by the Client (consumer) to the Supplier (merchant) at a place that is not the operating premises of the Supplier (merchant),
     • concluded in the operating premises of the Supplier (merchant) or through means of remote communication immediately after individual and personal addressing of the Client (consumer) by the Supplier (merchant) at a place that is not the operating premises of the Supplier (merchant), or
     • concluded during a sales event or in connection with it.
     • The term “AZ” is defined by Act No. 185/2015 Coll. on Copyright as amended.

3. Procedure for Providing INTERIOR DESIGN Services
   • Based on a non-binding oral or written order, the Supplier will send a price quote for the project to the Client. If the Client notifies the Supplier of their consent to the price quote (orally, by phone, or in writing), the Supplier will send them a draft contract for the project.
   • In the event that the contract for the project is concluded with the physical presence of the Client and the Supplier, the contract for the project is considered valid and effective at the moment it is signed by both contracting parties.
   • After concluding the project contract, the Supplier will send the Client a written confirmation of the receipt of the binding order and the conclusion of the project contract.
   • The relationship between the Supplier and the Client is governed by the applicable provisions of the Civil Code or Commercial Code regulating contracts for work (depending on the nature of the legal relationship and the parties’ position in concluding the contract) and the applicable provisions of the Copyright Act.
   • After concluding the project contract, the contract can be changed or modified only based on a written agreement between both contracting parties in the form of numbered and dated amendments.
   • The person whose identification details are provided in the project contract declares by signing the contract that they are the Client or declares their authority to act on behalf of the Client based on their functional or employment position with the Client, or based on a special written authorization delivered to the Supplier by a person authorized to act on behalf of the Client.
   • The Client bears full responsibility for the accuracy of the information they provided to the Supplier in accordance with this article of the T&C.
   • The Client, by signing the contract for work, declares that in relation to the property that is the subject of the work, they have ownership, lease, usage, or other rights based on which the Supplier, its statutory representatives, employees, or authorized persons will be allowed to personally carry out the measurement of the property or inspection of the property for the purpose of executing the work (if necessary), or to carry out author supervision.

4. Price for the Work, Payment Terms for INTERIOR DESIGN Services
   • The price for the work refers to the price stated in the contract for work (hereinafter “price for the work”). The price for the work is determined by the Supplier based on an agreement with the Client individually for each order according to the scope and specifics of the particular order, in accordance with the price list published on the Supplier’s website: www.nestor.sk/en. In addition to the price for the work stated in the contract for work, the Client may be charged for additional fees or costs actually incurred while performing the work, but only based on a written agreement between the Supplier and the Client.
   • The Client is obliged to pay the price for the work within the time frame and in the manner specified in the contract for work and in these T&C. After concluding the contract for work, the Supplier, in accordance with these T&C, will issue the Client a (first) advance invoice for a deposit of 50% of the price for the work, unless the contracting parties agree otherwise. The Client is obliged to pay the Supplier the deposit of the price for the work in its entirety, within the payment deadline specified in the advance invoice. The deposit is deducted from the total price for the work.
   • Within 14 calendar days of completing 80% of the work, the Supplier will issue and deliver the Client an advance invoice for the remaining part of the price for the work (second), which the Client is obliged to pay by the payment deadline specified in this advance invoice.
   • After the complete finishing of the work, the Supplier will issue the Client a final invoice. This final invoice may include additional supplementary services provided to the Client based on a mutual agreement with the Supplier in accordance with Article 5 point 5.1 of the T&C, or alterations of the work according to Article 5 point 5.5 of the T&C.
   • Once the work is completed, the Supplier will notify the Client in writing of its completion. The Client undertakes to accept the work within 10 working days from the day of notification of its completion by the Supplier to the Client, unless the contracting parties agree otherwise. The acceptance of the work will be confirmed in a written handover protocol prepared by the Supplier, which will contain at least:
     • The Client’s declaration of acceptance of the work;
     • The Client’s statement on whether the work is free of defects or a description of the defects found;
     • The Supplier’s statement on whether it considers the reported defects to be justified, along with possible reasoning for non-acceptance of the defects (only if defects were reported);
     • The expected date for remedying defects in case their justification is acknowledged (only if defects were reported).
   • The Supplier is entitled to deliver the work in any manner other than that specified in Article 4 point 4.6 of the T&C, particularly but not exclusively by sending it via email, making it available electronically allowing for data transmission, or handing it over on a USB drive or other portable media. In such a case, the work is considered delivered on the day following its dispatch to the Client’s email box, the day following its availability to the Client in another electronic manner, or the moment it is handed over to the Client on a USB drive or other portable media.

5. Procedure and Conditions for Creating the Work Within the INTERIOR DESIGN Service
   • Within the INTERIOR DESIGN service, the Supplier will execute and deliver the work, the content of which is specified in the contract for work. Beyond the work specified in the contract for work and its appendices, the Supplier may provide the Client with other supplementary services for a fee based on a written agreement. Depending on the nature of these supplementary services, the Client may be charged for the performance, costs incurred, or remuneration beyond the price for the work stated in the contract for work, but only to the extent and based on a prior written agreement between the Client and the Supplier.
   • The Supplier will execute the work at its operation premises or at another location chosen by the Supplier, unless the nature of the work indicates that it must be carried out at the Client’s premises.
   • The Supplier will deliver the work within a timeframe adequate to the nature and extent of the work. The Supplier reserves the right to extend the delivery timeframe if objective unforeseen events arise that hinder normal execution of the work (e.g., architect’s incapacity, failure of specialized software used in creating the work, errors or deficiencies in data and materials provided by the Client, force majeure, and extraordinary situations, etc.).
   • The Client accepts and acknowledges that the timing of the execution of the work largely depends on the timely cooperation of the Client and the delivery schedules from subcontractors of goods and services necessary for the proper execution of the work. The Supplier shall not breach the obligation to complete the work on time if they have proceeded without unnecessary delays in executing the work. The Supplier is not responsible for any delays caused by the Client and/or subcontractors of goods and services.
   • The Client agrees to provide additional information, instructions, or any other form of assistance necessary for the proper and timely execution of the work at the Supplier’s request without unnecessary delay (within a maximum of 5 calendar days from the date of receipt of the written request or verbal, telephone request). On the other hand, the Supplier agrees to demonstrate at the Client’s request that they have acted without unnecessary delays while performing the work by providing explanations and demonstrating the chronological sequence of their actions related to the execution of the work.
   • The Supplier commits to executing the work with professional care through a qualified person. During the execution of the work, the Supplier, or persons authorized to act on their behalf and for their account, will hold consultations with the Client regarding the work within the scope and manner previously agreed upon or arising from the contract for work and its appendices. By signing the contract for work, the Client acknowledges that the work, or a part thereof, is a unique result of the creative intellectual activity of the author in the field of art, perceivable by the senses, regardless of its form, content, quality, purpose, the manner of its expression or degree of completion. Considering this, the Supplier is not obliged to comply with the requests and proposals of the Client for changes to the work made during its execution, especially if these would intervene in or restrict the author’s intellectual creative activity.
   • The Client is obliged to grant access to the premises to the Supplier to the extent necessary for the proper execution of the work, at a time mutually agreed upon by the contracting parties, but no later than 5 working days from the date of notification of the request (via email, verbally, by phone, SMS) by the Supplier for such access. Access to the premises for the purposes of the contract for work is understood to mean:
     • The handover of keys (entrance gate/entrance doors/interior doors/other),
     • Unlocking the premises by the Client or a person authorized by them,
     • Agreement on entry rights to the premises:
       • Without restrictions,
       • With agreed restrictions.
   • In the event that the Client does not notify the Supplier of any specific comments within the period according to Article 5 point 5.9 of the T&C, or does not provide feedback to the Supplier regarding the delivered work, the work shall be considered delivered in accordance with Article 4 point 4.7 of the T&C properly, timely, and without defects.

6. Liability for Defects
   • Liability for defects in the work is governed by the relevant provisions of the Civil Code or Commercial Code, depending on the nature of the legal relationship between the Supplier and the Client. The Supplier is not responsible for complications or for any inability to produce copies of the work or fit out the Client’s property based on the work (project, drawings, etc.) that is caused primarily, but not exclusively, by deviations or irregularities in the property, its rooms, individual parts, fixtures, and fittings; incorrect measurements of the property, its parts, rooms, fixtures, and fittings not carried out by the Supplier or a person authorized by them; discrepancies in documents and drawings provided by the Client versus the actual state; alterations to the property, its rooms, parts, fixtures, or furnishings made after the start of the work that are unrelated to or have not been conducted by the Supplier, based on the work provided by the Supplier, regardless of whether the Supplier was aware of them or not; and any other complications and defects not caused or originating from the Supplier’s activities in executing the work or in the work itself.

7. Copyrights
   • The work as a whole is subject to copyright protection under the Copyright Act. The remuneration for the consent to use the work (granting of a license) by the Client is not included in the price of the work.

8. Termination of the Contract for Work by the Client Who is a Consumer
   • The client has the right to withdraw from the contract for the work up to the time of its completion, even without giving a reason.
   • The client may terminate the work contract in accordance with the relevant provisions of the Civil Code.

   • In the event of withdrawal from the contract for work or termination of the contract for work, the Client is obliged to pay the Supplier the amount that falls on the work already performed by the Supplier, unless the Supplier cannot use the result of the work otherwise, and to reimburse the Supplier for the costs reasonably incurred. For this purpose, the Supplier is entitled to set off the amount of the advance payment paid by the Client against the price of the work already performed and the costs incurred, except in the case that the Client has withdrawn from the contract pursuant to the provisions of Section 19 of Act No. 108/2024 Coll. on consumer protection and on amendments and supplements to certain acts, as amended.

9. Termination of the work contract by a Client who is not a consumer

   • The Client, who does not have the status of a consumer within the legal relations established by the work contract with the Supplier, is entitled to withdraw from the work contract if the Supplier seriously breaches the obligations arising from the work contract.

   • The client is entitled to terminate the contract for work in cases stipulated by the Civil Code and Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended.

   • In the event of withdrawal from the work contract or termination of the work contract, the Client is obliged to pay the Contractor the amount attributable to the work already performed by the Contractor, unless the Contractor cannot use the results of the work in another way, and to reimburse the Contractor for the costs reasonably incurred.

10. Withdrawal from the work contract by the Contractor

    • The Supplier is entitled to withdraw from the contract if the Customer violates the provisions of Article 3, points 3.8., 3.9., 3.10., Article 4, points 4.3., 4.4., Article 5, points 5.5., 5.8. of these GTC, or in cases stipulated in the contract for work and in the law.

    • In the event of withdrawal from the work contract by the Contractor, Article 8, point 8.3 of the OP shall apply accordingly.

    • In the event that the Customer violates the provisions set out in Article 10, point 10.1. of the General Terms and Conditions, for which the Supplier is entitled to withdraw from the contract, and the Supplier exercises this right, the Customer shall also be obliged to pay the Supplier a contractual penalty in the amount determined as the difference between the advances already paid by the Customer and the payments that the Customer is obliged to pay to the Supplier pursuant to Article 10, point 10.3. of the General Terms and Conditions, with a link to Article 8, point 8.3. of the General Terms and Conditions.

11. Procedure for providing the PRODUCT ORDER service

    • The Customer can order the PRODUCT ORDER service from the Supplier together with the INTERIOR DESIGN service, but also separately.

    • As part of the PRODUCT ORDER service, the Supplier, based on the Customer’s request, procures selected products, especially interior furnishings, furniture, home accessories, electronics, movable property or other interior furnishings of the property.

    • Based on the Customer’s non-binding order, the Supplier will provide a price quote for the requested products from third parties involved in the production and/or sale, and/or mediation of the sale of such products.

    • If the Customer agrees with the price offer, he/she shall notify the Supplier within the specified period of time of his/her written consent to the procurement of the selected products in accordance with the price offer. By notifying the written consent, a mandatory contract is concluded between the Supplier and the Customer in accordance with the provisions of Section 724 of the Civil Code electronically. At the same moment, the mandatory contract becomes valid and effective.

    • The contracting parties may also conclude a special mandate contract. The provisions of Article 3, points 3.3. and 3.4. of these Terms and Conditions shall apply mutatis mutandis to the conclusion of such a special mandate contract.

    • After the conclusion of the mandate contract, it can be changed or modified only on the basis of a written agreement of both parties. Regardless of whether the contract was concluded electronically or in the physical presence of the parties, the written agreement to change the mandate contract is considered to be preserved even in the case of an agreement via e-mail communication.

    • The provisions of the Civil Code apply mutatis mutandis to legal relationships established by a mandate contract between the Supplier and the Customer.

12. Advance payment for the acquisition of the item and remuneration for the acquisition of the item

    • The Customer is obliged to provide the Supplier with a deposit for the procurement of the item in the amount of 100%, according to the price offer with which the Customer has expressed its consent pursuant to Article 11, point 11.4 of the OP, or according to a separately concluded mandate contract.

    • For the purpose of payment of the advance payment, the Supplier shall issue and deliver to the Customer an advance payment invoice within 14 calendar days from the date of conclusion of the mandate contract, unless the contracting parties have agreed otherwise. The advance payment for the procurement of the item is payable within the period specified in the advance payment invoice, unless the contracting parties have agreed otherwise.

    • A deposit of 100% according to the price offer pursuant to Article 12, point 12.1 of the OP may not represent the final price of the procurement of the item. The total price of the procurement of the item depends on the third parties from whom the Supplier procures the item.

    • The Customer is obliged to provide the Supplier with remuneration for the procurement of the item only if it has been expressly agreed in the mandate contract. In such a case, the maturity of the remuneration is governed by the mandate contract.

    • The Supplier is obliged to reimburse the Customer for necessary and useful costs incurred by the Supplier in carrying out the order, even if the result has not been delivered. The Supplier is entitled to set off the advance payment for the procurement of the item against the payment of these costs, except in the case where the Customer has withdrawn from the contract pursuant to the provisions of Section 19 of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended. The Supplier is obliged to prove such costs by issuing invoices with confirmation of their payment, cash registers, tax or other documents.

13. Handing over the purchased item

    • After the Supplier has managed to procure the item in accordance with the mandate contract, it shall immediately notify the Customer of its procurement. The Customer undertakes to take over the procured items, products or any other benefits in accordance with the mandate contract within 10 working days from the date of the written notification of the procurement of the item, unless the contracting parties have agreed otherwise. The Supplier shall confirm the delivery of the procured items, products and other benefits by issuing a delivery note. Upon delivery, the Supplier shall also hand over to the Customer all papers, documents and records related to the procured item, or which are necessary for the possible exercise of rights and claims against third parties.

    • If the Customer does not take over the procured items, products or other benefits within the period specified in Article 13, point 13.1 of the OP, the Supplier may also fulfill its obligation under the mandate contract by properly performing the delivery into notary custody, attorney custody or custody secured through a third party through a storage contract, at the Customer’s expense.

    • After delivery of the procured items, products and benefits, the Supplier will issue an invoice to the Customer.

14. Responsibility

    • The Supplier is responsible for the proper provision of the service within the meaning of the mandate contract in accordance with the relevant provisions of the Civil Code

    • The Supplier is not liable for factual defects of the items and goods that it procured for the Customer, and which have no basis or origin in the Supplier’s activities/conduct. The Customer is entitled to claim any factual defects exclusively against third parties from whom the Supplier procured the items pursuant to the mandate contract. For this purpose, the Supplier shall notify the Customer of the identification data of the third parties concerned, and shall hand over to the Customer all written documents, papers and documents that are related to the procured item, or that are necessary for the possible exercise of rights and claims against third parties.

    • The Supplier is not liable for delayed procurement of the item due to reasons caused by third parties from whom the item is procured, or for reasons that do not originate or are not the fault of the Supplier itself.

15. Withdrawal from the mandate contract of the Customer who is a consumer

    • The customer, who is a consumer, is entitled to withdraw from the contract or otherwise unilaterally terminate it in the manner specified in the law and in Article 19 of the General Terms and Conditions.

    • The Customer, who is a consumer, cannot withdraw from the contract or otherwise unilaterally terminate it if the subject of the contract is the procurement of an item manufactured according to the Customer’s specifications or an item made to measure.

16. Withdrawal from the contract by the Customer who is not a consumer

    • The Customer, who does not have the status of a consumer within the legal relations established by the mandate contract with the Supplier, is entitled to withdraw from the contract or otherwise unilaterally terminate it in the cases stipulated in the Civil Code or the Civil Code.

    • The Customer may not withdraw from the contract or otherwise unilaterally terminate it if the subject of the contract is the procurement of an item manufactured according to the Customer’s specifications or an item made to measure.

17. Withdrawal from the mandate contract by the Supplier

    • The supplier is entitled to withdraw from the mandate contract in the event of:

      • if the Customer fails to fulfill its obligation to pay the advance payment for the procurement of the item in the amount of 100%, according to the price offer, properly and on time,

      • if the Client does not provide the Supplier with the necessary cooperation to fulfill its obligations under the mandate contract,

      • stipulated by law.

    • Upon withdrawal from the mandate contract by the Supplier, Article 12, point 12.5 of these GTC remains unaffected.

18. Procedure for providing the service ORDERING PRODUCTS AND WORKS

    • The Customer can order the PRODUCT AND WORK ORDER service from the Supplier together with the INTERIOR DESIGN service, the PRODUCT ORDER service, or separately.

    • If the Customer is interested in providing the ORDER OF PRODUCTS AND WORKS service, he/she shall conclude a brokerage contract with the Supplier for this purpose. The provisions of Article 3, points 3.3. and 3.4 of the OP shall apply mutatis mutandis to the conclusion of the brokerage contract.

    • After the brokerage contract has been concluded, it can only be changed or amended based on the written agreement of both parties in the form of numbered and dated amendments.

    • Regardless of whether the contract was concluded electronically or in the physical presence of the contracting parties, the written agreement on the amendment of the brokerage contract is considered to be preserved even in the case of an agreement via e-mail communication.

    • Other legal relations between the Supplier and the Customer when providing the ORDER OF PRODUCTS AND WORK service are governed by the agency agreement. The provisions of these GTC shall apply only to the extent of Article 1, Article 2, Article 18, Article 19, Article 20 and Article 21 of these GTC.

19. Common provisions concerning contracts concluded between the Supplier and the Customer who is a consumer

    • The Customer, who is a consumer, has the right to withdraw from a distance contract and a contract concluded outside the Supplier’s premises, the subject of which is the provision of a service, even without giving a reason, within 14 days from the date of conclusion of the contract, except for a contract the subject of which is:

      • provision of service, if

      • the service has been fully provided and

      • the provision of the service began before the expiry of the withdrawal period with the express consent of the consumer and the consumer declared that he was duly informed that by expressing consent he loses the right to withdraw from the contract after the service has been fully provided, if the consumer is obliged to pay the price under the contract,

      • the delivery or provision of a product whose price depends on price movements on the financial market, which the trader cannot influence and which may occur during the withdrawal period,

    • delivery of goods manufactured to the consumer’s specifications or custom-made goods,

    • delivery of goods that are subject to rapid deterioration or spoilage,

    • delivery of goods enclosed in protective packaging that is not suitable for return due to health protection or hygiene reasons, if the protective packaging was removed after delivery

    • the delivery of goods which, due to their nature, may be inseparably mixed with other goods after delivery,

    • elivery of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, while their delivery can be carried out after 30 days at the earliest and their price depends on price movements on the market, which the trader cannot influence,

    • carrying out urgent repairs or maintenance during a visit to the consumer, which the consumer has expressly requested from the trader; this does not apply to a contract the subject of which is the provision of a service other than repair or maintenance, and to a contract the subject of which is the supply of goods other than spare parts necessary for carrying out repairs or maintenance, if the contracts were concluded during a visit to the consumer by the trader and the consumer did not order these goods or services in advance,

    • delivery of sound recordings, video recordings, audiovisual recordings or software in protective packaging that was broken after delivery,

    • delivery of periodicals, except for delivery under a subscription contract,

    • goods purchased at a public auction,

    • the provision of accommodation services for purposes other than housing, the transport of goods, the rental of cars, the provision of catering services or the provision of services related to leisure activities, if, according to the contract, the trader is to provide these services at a precisely agreed time or within a precisely agreed period,

    • the supply of digital content that the trader supplies otherwise than on a tangible medium, if

    • digital content delivery has begun and

    • the consumer has given explicit consent to the commencement of the supply of digital content before the expiry of the withdrawal period, has declared that he has been duly informed that by expressing consent he loses the right to withdraw from the contract by the commencement of the supply of digital content, and the trader has provided the consumer with a confirmation pursuant to Section 17(12)(b) or (13)(b) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended, if the consumer is obliged to pay the price under the contract.

    • The Customer (consumer) may withdraw from the contract by sending the Supplier a completed and signed sample withdrawal form, or a copy, photocopy, scan thereof, to the Supplier’s e-mail address or by post to the Supplier’s registered office address, or in another manner that does not raise doubts that the Customer wanted to withdraw from the contract. The sample withdrawal form is published on the Supplier’s website: www.nestor.sk/en.

    • Upon withdrawal from a distance contract or an off-premises contract, the Supplier shall refund to the Customer, who is a consumer, all payments made in connection with the conclusion of the contract. Payments will be refunded to the Customer no later than 14 days from the date of receipt of the withdrawal from the contract. The payment will be made in the same way as the Customer used for his payment, unless he expressly agreed to another method of payment, without charging any additional fees.

    • The Customer, who is a consumer, is obliged to pay the Supplier the price for the performance actually provided by the date of delivery of the notice of withdrawal from the contract, if:

      • The Customer withdraws from a contract concluded at a distance or from a contract concluded outside the Supplier’s premises in accordance with Article 19, point 19.1. of the Terms and Conditions, and

      • the subject of the contract is the provision of a service, and

      • before the start of the provision of the service/performance, the Customer has given the Supplier explicit consent to start the provision of the service before the expiry of the withdrawal period.

20. Information on the right of the Customer, who is a consumer, to submit a request for redress to the Supplier

    • The Customer, who is a natural person – consumer, has the right to contact the Supplier with a request for redress, sent to the Supplier’s e-mail address: info@nestor.sk, if a dispute arises between the Customer (consumer) and the Supplier regarding the exercise of rights from liability for defects, or if the Customer (consumer) believes that the Supplier has otherwise violated his rights.

    • If the Supplier responds negatively to the request for redress, or if it does not respond to it within 30 days from the date of its sending, the Customer has the right to contact an alternative dispute resolution entity in order to protect its consumer rights pursuant to the relevant provisions of Act No. 391/2015 Coll. on alternative dispute resolution and on amendments and supplements to certain acts, as amended, by submitting a proposal to initiate alternative dispute resolution and to attempt to reach an agreement on resolving the dispute through the procedure established by law. The possibility of contacting the court is not affected. At the same time, if the Supplier responds negatively to the request for redress, the Supplier shall inform the Customer on a durable medium about the relevant alternative dispute resolution entities.

    • Alternative dispute resolution only applies to disputes between the Customer – consumer and the Supplier, arising from or related to a consumer contract. Alternative dispute resolution applies to disputes between the Supplier and the Customer – consumer, who, on the date of sending the order or concluding the contract, had his residence or usual place of residence in the Slovak Republic or another Member State of the European Union other than the Member State of the European Union in which the Supplier is established.

    • The subject of alternative consumer dispute resolution is:

      • Slovak Trade Inspection, Central Inspectorate, Department for International Relations and Alternative Resolution of Consumer Disputes, with registered office: Bajkalská 21/A, p. p. 29, 827 99 Bratislava 27, Slovak Republic, email: ars@soi.sk, adr@soi.sk, further information is available at: https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi or

      • the relevant authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic, the list of which is available on the website: https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1

    • Other rights and obligations of the Supplier and the Customer in connection with alternative dispute resolution are governed by the provisions of Act No. 391/2015 Coll. on Alternative Dispute Resolution and on Amendments to Certain Acts, as amended.

21. Final Provisions

    • The rights of the Customer, who is a consumer, in relation to the Supplier arising from Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended, remain unaffected by these GTC.

    • The Parties have agreed that communication/delivery between the Parties will be carried out by e-mail to the addresses that the Parties will notify each other for this purpose, unless a different method of delivery is provided for in the Contract, the law or these Terms and Conditions. Where these Terms and Conditions or the Contract require a written form for the performance of an act, notification of consent or for any other fact, the written form shall be deemed to have been maintained even in the case of e-mail communication, unless otherwise provided for in these Terms and Conditions, the Contract or the nature of the matter. E-mail communication shall be deemed to have been delivered on the next business day after it was sent, unless an earlier date is indicated by a confirmation of reading or an earlier response of the addressee to the sent message, and unless otherwise provided for in these Terms and Conditions or the Contract.

    • The contracting parties shall deliver postal items to the last known address of permanent residence or registered office/place of business. The document shall be deemed to have been delivered on the date of receipt of the document by the contracting party or on the date on which receipt of the document was refused. In the event that the document is deposited at the post office due to the contracting party not being available and not having collected it at the post office within the relevant period or in the event of any other doubts about delivery, the document shall be deemed to have been delivered on the last day of the period for depositing documents, even if the contracting party did not learn of its deposit, or on the date on which the document was returned as undelivered due to a change in the permanent residence address that the other contracting party did not notify.

    • These OP enter into force and effect on the date of their publication on the website www.nestor.sk, i.e. on 31 March 2025.

    • If any provision of these Terms and Conditions becomes invalid, ineffective or unenforceable, the remaining provisions of these Terms and Conditions shall remain unaffected by such invalid, ineffective or unenforceable provision. If the situation according to the previous sentence occurs, we will replace such invalid, ineffective or unenforceable provision with a new valid, effective and enforceable provision, so that the purpose pursued by the affected provision of the Terms and Conditions is preserved.

NESTOR s.r.o.